Inaccurate info and incorrect email supp****

It's simple - or should be. I'd like to change my name on the (residential) account to my husband's name. So that he gets the bill, with his name on it. I'd like to do this without having to go to a Telkom walk-in center. Each of the 3 times I phoned 10210, I was supp**** with different incorrect information. The emails supp**** - [Email Removed] and [Email Removed] BOTH bounce and [Email Removed] is for business lines. Fuming, no closer to resolution and SO much time wasted. Why is this so hard?