1 reviews | Active since Sept 2016

16 Jun 2018, 15:37

Inaccurate charges

I have ordered fibre from you beginning June. Had an existing contract for adsl. After talking to numerous agents nobody could tell me if I will pay penalties upgrading to new contract. Anyway I decided to cancel my order with Vumatel on the 4th June. That morning CourierIt delivered device. I phoned Telkom to collect device because I cancelled. On the 8th the courier company came to collect device . I got my statement today where you have charged me for device I gave back. Please fix this asap. Courier slip no ********** 3

0
Replies (1)
Telkom
Telkom's reply28 Jun 2018, 08:15
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,