Inaccurate charges
I have ordered fibre from you beginning June. Had an existing contract for adsl. After talking to numerous agents nobody could tell me if I will pay penalties upgrading to new contract. Anyway I decided to cancel my order with Vumatel on the 4th June. That morning CourierIt delivered device. I phoned Telkom to collect device because I cancelled. On the 8th the courier company came to collect device . I got my statement today where you have charged me for device I gave back. Please fix this asap. Courier slip no ********** 3
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
