1 reviews | Active since Jul 2018
Inaccurate Billing
Read your bills carefully! I received my new bill and to my shock, I found discrepancies with the following:
1. I have a 20GB data contract to receive 20BG + 20GB, my statement reflects 10GB which is not what I had signed up for.
2. One of my lines has been migrated without my consent. My contract is for a FreeMe 1GB and not 2GB.
I have called Telkom and the agents insist I did this and I signed up for a lesser package which is not that case. Each month I am debited for incorrect items and I refuse to pay any further.
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to investigate and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Hazel
Telkom Social Media Team
Best regards,
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to investigate and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction REF: AI***
Regards
Hazel
Telkom Social Media Team
Best regards,