Inaccessible company

Hi, I just had a new ADSL line installed at my house. The installers left the modem hooked up and it seems the line is working - thank you for that. They also left a note stating that I am to call 10210 to get my user name and password. Sadly, this company is simply inaccessible through the 10210 call centre. I ended up on hold for 32 minutes and gave up. <br> <br> Now I have wasted enough time and I would appreciate it if someone from DSL support calls me so that we can get this service going. If I don't get a response by Friday, then I will cancel my subscription.