Inacceptable wait time for order

HI There,<br> <br> I app**** for a Telephone line over a month ago and on two occasion I received an sms to notify me that a technician will visit our shop to install a telephone line and on both occasions I received a call from Tzaneen not Phalaborwa who notified me that the call was assigned to the wrong area and they will move it back to helpdesk to be assigned to the correct area. today I receive an sms from Telkom notifying me that the line has been installed in Tzaneen and I will get a bill to start paying for the services.<br> <br> The line has not been installed and I don't stay in Tzaneen,......can you please get someone to attend to this asap.<br> <br> Kind regards,<br> Tiyani