Inability to transfer TIN ownership from late husband's name - order no: ***A

Since the middle of July 2018 I have been desperately trying to change the ownership of the telephone line, ADSL and TIN from my late husband's name into my name. The telephone line and ADSL are in my name, but for some reason the TIN is just not being transferred into my name. I am moving next week and this needs to be resolved. I have visited the Menlyn store 3 times and made countless phone calls to get this matter resolved. Upon my last Menlyn store visit (25 September 2018) I received the order no: ********** 63A for the IT department to action this. On 27 September 2018 I was phoned twice from the IT department (tel no: 031 ********** ). As pleasant as this lady was, she had no idea on how to proceed with the request, and since then the matter is still outstanding and I have had no contact from Telkom since then. I cannot understand as to why the TIN transfer from 1 owner to another owner is proving to be so difficult. This is something that Telkom must do often for other customers, so why can't they get this one right on my account? Every department is trying to pass the buck and responsibility for this. Please Telkom can this be actioned urgently, and despite assurances that this is an escalated order number, nothing is happening too fast on this matter. Thank you