Inability to repair Internet connection

On the 6th of Feb, I received a SMS from Telkom informing me that their technicians are busy upgrading something and then I received a SMS the following Tuesday stating that the upgrade has been completed, but still I had no Internet connection.<br> <br> I logged a fault(446CTK150216) on the 15th and have since spoken to many consultants who were unable to shed light on the problem.<br> <br> Today 22 Feb, I phoned telkom customer care again and spoke with The most rude and short tempered person I have ever dealt with. She spoke so fast I was unable to follow what she was saying and after numerous attempts asking her to slow down as I am a old lady on a slow computer, she put the phone down in my ear!!!<br> <br> I phoned back and spoke to Kgabo who was very helpful and who informed me that the person I spoke with earlier was named Therelyn.<br> <br> I have been unable to work for 3 weeks yet I must pay telkom for a service I dont receive!