Inability to Reconnect Service after 8 days!

My Telkom mobile Service (4 mobile numbers for my family) was suspended on Tuesday 19 January without me receiving any alerts/notification beforehand. <br> I immediately made a payment and emailed proof thereof to customer care on Wednesday 20 January and phone them to confirm receipt of it. Since then I spoke to at least 8 consultants and 4 team leaders who promised to escalate it to their \back office/cancellation"department with absolutely NO positive outcome. Everyone says they have not received any response back from this department and they are not able to contact them other than by email. How is that possible? It seems that Telkom has no SOP in place other than to escalate it again...! It has been 9 days since my service has been suspended and no consultant/team leader can/will put me in contact with any senior manager who has the authority to resolve this at once. Telkom's Accounts department acknowledged that their Cancellation Department are on a \""low service\"" level. I honestly cannot believe the low level of service I experience from Telkom which is a national company. Still no Joy..."""