Inability to get anything done on website / call

I've spoken with 4 people / 4 numbers today. Major calamity. Telkom store number goes through to wrong number, call center pass me round and round until I get a nice computer voice telling me to enter my \unique authentication number"like I know what that is! If it was one of the 3 different account numbers I have for my one account it might have been fine! All I wanted to do was change my data bundle. Now I just want to cry! Thanks telkom for making something so simple so impossible!"""