Inability to effect a change of billing address

Telkom was requested to change the address on the invoice on 25 January 2019.

This did not reflect on the February invoice.

A follow-up was done on 22 February and the information provided was that 'it takes 30 days to come into effect." The gentleman in the call centre said that "30 days is 'procedure'".

The March invoice still does not reflect the change ... a phone call on 20 March revealed that the system reflects the correct address but that the request was dated 22 February... This means that, with this latest follow-up, the system will show that the change was requested on 20 March ... ad infinitum...

A request to have a letter from Telkom stating the physical address could not fulfilled.

The gentleman on the call center said that a note to IT was submitted to get the change done.

Hopefully someone in charge in IT will look into the way the systems are designed and interact as the interfacing is just not working and the 'query on progress' is being mistaken by the system as a 'new' request and automatically adding '30 days' to the process. If Business Analysis is required, I am available to assist.