Inability to deliver!

Can there be a rating lower than 1 star? I cancelled my service via online process; this is the only way apparently. This was done on 22 March - they email a brochure the process for cancellation which is a 60 days process. Any effort to call them or email them just does not work - the first call a month later they indicated that there is no cancellation on their system - then logged a dispute and agreed with the agent to correspond via email; nothing came of this.