Inability of Telkom to Cancel Contract

<div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I am currently a subscriber their 100GB Home-office LTE-A service. Cancellation Reference number: <span style="font-size: 12.8px;">***7</span> Sim number in Question: <span style="font-family: Tahoma, sans-serif; font-size: 13.3333px;">***.</span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">Towards the end of 2015 the service started degrading to the point where I could not use it much as the speed was horribly slow. I contacted Telkom and they sent out technicians to my premises on two occasions.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">I was told that the reason for the substandard service was due to a fault at one of their nearby base stations. I was advised to cancel the service and opt for an ADSL line. This I have done.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">The reason for my complaint is the fact that I have been trying Since 30 March 2016 to cancel this contract. According to Telkom's Terms and Conditions - I should give them 30 days notice. This has been done and they have missed the 30 day deadline. I have also not been able to get any substantial feedback from Telkom. My requests to speak to a manager/supervisor or the cancellation department was declined.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;">For your information, here is a summary of my contact with Telkom.</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <p><font style="color: #222222; font-size: 12.8px; background-color: #ffffff;" face="arial, helvetica, sans-serif"><span style="color: #333333; font-size: 13px; background-color: #fafafa;">29 March: eMailed cancellation form & ID to: </span><a style="color: #417394; font-size: 13px; background-color: #fafafa;" href="mailto:***" target="_blank">***</a></font></p> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"><br style="background-color: #fafafa;" /><span style="color: #333333; font-size: 13px; background-color: #fafafa;">6 April: Phoned call center & was told to wait</span></font></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"><br style="color: #333333; font-size: 13px; background-color: #fafafa;" /><span style="color: #333333; font-size: 13px; background-color: #fafafa;">22 April: Same as above</span></font></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"><br style="color: #333333; font-size: 13px; background-color: #fafafa;" /><span style="color: #333333; font-size: 13px; background-color: #fafafa;">23 April: Private message to Telkom on Facebook - was told to wait. (Cant find my posts on their wall - I ***ume it has been removed)</span></font></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"><br style="color: #333333; font-size: 13px; background-color: #fafafa;" /></font>28 April: Phoned call center & was told request was never processed. Mailed docs again directly to agent at <a style="color: #1155cc;" href="mailto:***" target="_blank">***</a></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><br />5 May: Tweeted - Was told feedback would follow</div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><br style="background-color: #fafafa;" /><span style="font-family: arial, helvetica, sans-serif; color: #333333; font-size: 13px; background-color: #fafafa;">5 May: Phoned call center - Was told to wait</span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><span style="font-family: arial, helvetica, sans-serif; color: #333333; font-size: 13px; background-color: #fafafa;"> </span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><span style="font-family: arial, helvetica, sans-serif; color: #333333; font-size: 13px; background-color: #fafafa;">5 May: Contacted Radio 702 to voice my disgust</span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"><br style="color: #333333; font-size: 13px; background-color: #fafafa;" /></font><span style="font-family: arial, helvetica, sans-serif; color: #333333; font-size: 13px; background-color: #fafafa;">6 May: Contacted Telkom Rep on the MyBroadband (MyBB) online forum</span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"><br style="color: #333333; font-size: 13px; background-color: #fafafa;" /></font><span style="font-family: arial, helvetica, sans-serif; color: #333333; font-size: 13px; background-color: #fafafa;">8 May: Instructed Lawyer to draft letter to Inform Telkom that we are awaiting cancellation of contract as per CPA and their own Ts&C's</span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"><br style="color: #333333; font-size: 13px; background-color: #fafafa;" /></font><span style="font-family: arial, helvetica, sans-serif; color: #333333; font-size: 13px; background-color: #fafafa;">9 May: Drafted complaint to ICASA.</span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"><br style="color: #333333; font-size: 13px; background-color: #fafafa;" /></font><span style="font-family: arial, helvetica, sans-serif; color: #333333; font-size: 13px; background-color: #fafafa;">9 May: Still in Contact with rep on MyBB & made another FB Post</span></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif"> </font></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif">10 May: Phoned again - No feedback. Complaint with NCC.</font></div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"> </div> <div style="color: #222222; font-family: arial, sans-serif; font-size: 12.8px; background-color: #ffffff;"><font face="arial, helvetica, sans-serif">I really dont know what else to do to cancel this contract. I have LITERALLY used every avenue available to the consumer...</font></div>