IN WHAT UNIVERSE DO TELKOM THINK THIS IS OK?

My wife took out an uncapped LTE package in August this year @ R899pm. Within the first 7 days, I had problems with the router and took it back to the store. They said the probkem was with the SIM and replaced it. 3 months in and the router has stopped working again. this time they say it's under warranty and they need to book it in. I said fine, give me a loan unit so that I may continue to use the data I'm still being billed for. They said they are out of loan units. The pleb working in the La Lucia store says that i can use my SIM in a spare phone as a personal hotspot. I said to him that my iPhone takes a microSIM and the Huawei router I had took a nanoSIM. He says I can break the sim and still use it.

So I insert the broken SIM into my iPhone - it doesnt work. I take it to Telkom in Gateway, and the tech guy says that it wont work with IOS - only works with android devices.

So I buy a second-hand mobile device for R399, but this device uses a regular SIM, so I also pay R60 for the SIM adaptor. It doesn't work

I go back to Telkom Gateaway and the tech guy says the device is network-locked. I need to take it to Vodacom to provision it for a fee of R80.

By this point I am fed up because the Gateway Telkom guys are saying I should have been given a loan unit, and the Vodacom guys are saying that I should have been given a loan unit as that is standard practice.

So I return to La Lucia Telkom to complain that I've now spent over R500 on the advice of an inept employee and spent over 5 hours running around over 6 days to try to get something I should have been given a loan unit for in the first place - while all the while I am still being billed for a contract I cannot use.

I gave Telkom La Lucia an ultimatum to get me a loan unit by 5pm Tuesday (It was 1pm at the time). I also left all my contact details for someone in a position of authority to contact me, and guess what - I'm still waiting for at least a courtesy call. I'm not holding my breath.

IF YOU'RE THINKING OF JOINING TELKOM, PLEASE NOTE THAT THERE PRICES ARE CHEAPER FOR A REASON:

SERVICE STINKS YOU WILL BE BILLED EVEN WHEN THERE IS A PROBLEM YOU WILL BE BILLED EVEN WHEN YOU CANNOT USE YOUR PRODUCT THEY DO NOT CARE TO CONTACT YOU THEY DO NOT CARE ABOUT YOUR PREDICAMENT THEY DO NOT CARE HOW LONG IT TAKES THEY DO NOT CARE TO GIVE YOU ACCURATE INFORMATION THEY WILL CHARGE YOU FOR SOMETHING YOU HAVE NOT DONE THEIR STAFF ARE NOT PROPERLY TRAINED THEIR STAFF CANNOT BE BOTHERED TO ATTEMPT TO RESOLVE YOUR ISSUE THEIR STAFF ARE LOOKING FOR THE EASIEST WAY TO GET YOU OUT OF THEIR STORE.

If you're considering ANY package from Telkom, GOOD LUCK