In desperate need to activate my waya-waya Telkom account again,

I have a waya-waya telephone account which is a once off line rental payment per year. Telkom do not have these accounts because they lost income revenues. I paid my yearly subscription in December 2018 which is only due again in December 2019. Telkom cancelled my account on the 08th of April 2019. I phoned them for 3 weeks continuously for an explanation to their costumer helpline/prepaid/sales departments. Nobody wants to help me. I went to Canal Walk Telkom on the 02th of May 2019 , I asked for help but still today on the 11th of May 2019 the telephone account is still deactivated.