IN COMPETENT

I opened an acontract with Telkom in December and February I had a challenge with my bank .so I went to Telkom to change my banking details in February and they are not deducting their premium, so as a client I have to be going to them every month to fj a pay over the counter which is not my plan.But now my account is not up todate have taken me to their collection department that which is killing my credit score and I don't qualify for things that I had planned to do because now I'm listed as bad payer..I called in and the lady that was helping me was not helpful .Onstead she dropped the phone phone on my ear. So Yelkom fix this especially my credit score.