In active Contract

I made an order online of a 40GB July Data Package and only got the delivery on Wednesday 16 August and the LTE was inactive. I called Telkom and they said I must give it 48hours to be active but it's not active. I just called TelKom now and only to find out that the package was delivered but in their system the contract is cancelled wow telkom with their stories. Please just activate my service, I have been complaining and complaining it's so tiring just please activate my service