Imtemit Internet service / OLD copper lines

Disappointment / Frustration as a paying customer for the poor service I have been getting.We have had problems with our line @ home since we moved in in 2010, not as bad as the last year though.The line is very noisy / service is intermit DAILY / sometimes NO service at all. I log faults on a weekly basis via sms.<br> I have logged an official complaint on your website and till TODAY no one has even bothered to reply back to me. I even threatened to take this to the newspapers!My daughter is in high school and I do website designing in my spare time for extra income. Needless to say my daughter can 9/10 times NOT use the internet for her studies cause it is NEVER available when we need it. I can't work on my website designing so I therefor loose income because when I get home in the evenings needless to say NO ADSL LINE !!! I received a call from what is probably one of your only HONEST technicians, he said \Mam the copper lines in your area is VERY old and that is the reason for the BAD reception and problems you having with the internet". Long story short I have lots to say but not enough space. Manager been to my house"