improve service accessibility please!!!

I am subscribed to telkom home unlimited adsl about 5 months now. i need to link a sim card to my service for a mobile device. the only telkoms i lnow of near ne are thavhani mall and mall of the north. ive been there a few times..no success. i live in makhado. cannot keep driving out to these places and get no help. telkom needs to improve their customer services. maybe outsource these services to local telecomms or make it possible to get the sim same way i got the adsl..deliver and activate by phone.