1 reviews | Active since Dec 2017
Improperly trained call centre agents
Being double debited for the Showmax subscription. Staff is not properly trained on how this service works and will give many excuses instead of understanding your query. Manager is ******** and makes you feel inferior as a customer. Put on hold for about 20mins at a time. All this treatment while spending about two and a half hours on the line.
Good day
david-meko
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Good day
david-meko
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team