Improper handover

Telkom has put me in a very compromising situation, You have changed your insurance provider for your devices which I highly commend, well done on that. What confuses me and is compromising me right now is that they had over between them is a mess. I put in a claim with you previous underwriter finite on the 2nd of September, I only got my claim number and access info on Friday the 23rd of October and I paid it. Now I am being sent from pillar to post trying to get the device that I have now paid access for. the new company can't do anything about it and the old company does not have a Telkom department anymore.

Please tell me what I should do now....?