Impressive service with a slight disappointment

On Black Friday, Telkom had a deal that with a purchase online, you would get 20G free data. This would be for all online deals app**** and approved on that day. I app****, thinking it would be a gimmick. It was very unlikely that they would call me back especially due to the volume of applications, and especially because of the poor reputation Telkom has for customer service. To my surprise I received a call at 5pm on the same day to do the credit check. I was approved and the call agent assured me that the 20G data would be preloaded onto the sim card when I received it.The tablet would be delivered within 7-10 business days. They would never deliver on that promise (I thought), especially with the festive season rush. To my shock the tablet was delivered yesterday, 5 business days after approval. A BEEG WOW!!! I am really impressed with such awesome service. It makes me optimistic about future encounters with them. <br> <br> Now about the disappointment...I checked for the 20G data and it was not loaded onto the card. Upon calling the call centre last night I was told it would only be loaded in January. Unfortunately that is not what I was promised. Hopefully this is fixed fast...