Impressed to Completely Annoyed in record time

I ordered a Simple Uncapped Plus ADSL package from Telkom in April 2015 - I was thoroughly impressed by the service received (from installing the phone line to installing the router etc.) and even left a compliment about my experience on this site.<br> <br> part of the package includes a USB Modem & Sim with 200mb, which to date I have still not received. I was told by the tech that installed the router that this part of the order would be delivered by a Courier and they would contact me.<br> <br> No one has contacted me since then. I then phoned Telkom this morning and told to phone CourierIT myself, which I did, I gave CourierIT all the order numbers I have and was told none of them existed on their system and that I needed an order number that started with '80'. I phoned Telkom once again and was on hold and pushed from pillar to post for more than 2 hours and no one can trace where this stuff is or provide me with the so called '80' number.<br> <br> I have an account that I pay for and yet do not have everything I am paying for? It's a joke that no one can even find out where my Modem is.<br> <br> I refuse to pay for something I dont have. I want this resolved TODAY.