Impossibly BAD service Telkom

Upgrading My Contracts through Telkom has been proving to be impossible.<br> Up tto recently I have had a fantastic customer service experience with Telkom, until it came time to upgrade my cellhone contracts.<br> It started with me calling their call centre to remind Telkom that I am due for an upgrade. after several weeks of waiting i finaly got a call from a \customer services expert"who asked me what handset I wanted"