Impossible Wait Times

I have a rather simple query, a few months ago, my line speed was dropped to 2mbps due to instability and I would like to retest 4mbps to see if the problem is now resolved. <br> <br> 3 attempts were made (unfortunately had to abandon because there is a max time I can sit waiting for a call to be answered. <br> <br> Friday 24/04 - wait time 55 minutes <br> Saturday 25/04 - wait time 60 minutes<br> Sunday 26/04 - wait time 45 minutes, call answered but the tech support guy was unable to help me, saying that the system did not have the options i speak of and that i should call back to sales. <br> <br> 3 hours of my weekend wasted on hold and my simple query could not be addressed. This is ridiculous.