IMPOSSIBLE TO UPGRADE

It has been a couple of weeks now that I have been trying to \upgrade"my cell phone contract. I have been to the Telkom Direct store in Potchefstroom - no luck.<br> <br> Tried to phone stores elsewhere - no luck - not even answering their phones.<br> <br> Call centre (081 180) also unable to assist. How in the world are these people trying to sustain their business if I cannot even do a simple thing like upgrading?<br> <br> I have never experienced anything like this in my life - or is it just a trend in South Africa that we should get used to?"""