IMPOSSIBLE TO TERMINATE CONTRACT!

My son's 8ta contract ended on 8 Jan 2015. As he was emigrating in December 2014, we gave notice that he would not be renewing it. However, the subscription is still coming off of his account. On following up with Telkom, the assistant says that due notice was given and that he can't understand why it wasn't terminated, as it shows on the system that we did everything correctly. Now we start the process of trying to ensure that it is really terminated, AND GETTING A REFUND.<br> <br> I might add that when I filled in the forms in November to terminate the contract I was told that it was \too early"to give notice as they might \""lose the forms\"". How difficult is it to fill in a termination date on a computer?! It cost us another visit to Telkom in December due to their inefficiency."""