Impossible to terminate?

Item: Telkom
Rating: 1
Author: Chris S

After canceling all Telkom services in June and trying to get rid of Telkom since then I still got a debit order again for this month. For crying in a bucket, how is this possible??! And that after they phoned me twice in August to confirm that it has all been canceled. Do I need to terminate my bank account to get rid of this debit order? Please help; this is not funny. Telkom lost my trust and apparently making sure I never come back.

Helpful (0)

Replies (1)

Telkom's replyOfficial

02 Nov 2018, 12:18

Hi Chris,

Thank you for making contact with us.

This matter will be escalated to our Accounts Team. But we require some additional info. Please send us a private message with your ID number, account number and/or the telephone number in question, thanx.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.

Best regards,

Telkom's reply02 Nov 2018, 12:18

Official

Hi Chris,

Best regards,

Impossible to terminate?

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