Impossible to speak to a human agent at Telkom???

Good Day. How can I speak to an agent at Telkom? I've tried phoning the Call Centre, but I'm only offered self-help options and no option to speak to an agent. I've tried the Online Chat on the website, but it does not work. I've tried sending an email, but I can't be verified as a human. I need to speak to someone in the account department in order to correct my details. Please assist!