Impossible to solve any ADSL issues

I am a normal residential client, and like most people I work a normal day from 8am to 5pm.<br> <br> Because of this, the only reasonable time I am able to contact Telkom to sort out any issues I might have is after 6pm on weekdays.<br> <br> Up until recently I could always contact them, but for the last few months, every time I call for help with a fault, I get put through to the Pinnacle Contact Centre which only operates till 4:45pm.<br> <br> This is ridiculous and needs to be addressed immediately.<br> <br> How am I supposed to get help from Telkom when their contact centre is only open during normal business hours.<br> <br> I am extremely frustrated and at my wits end.<br> <br> HELP, HELP, HELP