SS
Stephan S

1 reviews | Active since Aug 2014

30 Mar 2016, 08:22

Impossible to return Telkom LTE

I ordered the Telkom Uncapped LTE for R599 in Sep 2015. It took 4 weeks to deliver, so I got LTE on the business instead. When they delivered, I did a cancellation, got a case number and since October 2015 debit orders have been going off every month!!! No collection, no refunds, no answer on Facebook messages and emails! I have phoned 10+ times, I have gone into the Woodlands store, I have emailed every stupid Telkom address I could find. Nothing. Another debit order went off today 30 March 2016...<br> <br> 6 months, R3000+ later and I still sit with my sealed LTE Uncapped device!!!<br> Last resort now is to use Hello Peter and then social media.<br> Wonder if it will even help...<br>

0
Replies (2)
Telkom
Telkom's reply30 Mar 2016, 09:51
Official
Hello Stephans777,

This response serves as confirmation that your query has been received.
Your reference number : SM218141
A consultant from our mobile team will be in contact to assist with the query.

Regards
Noleen
Telkom Social Media Team.

Best regards,

SS
Stephan S's update25 May 2016, 12:14
Reviewer Update
Still not sorted out!!!!!!! And debit orders keep going off. Absolutely no point in having a response.................