Impossible to resolve queries telephonically

I tried to call Telkom to connect my accounts to myself so that I can view them online. I had to phone 6 different numbers, and was always given the run around. I have spent two hours trying to get the assistance for a very simple problem. Impossible. I asked eventually to be put through to a manager - I was put through to another agent - and the agent has as yet to put me through to her supervisor. This will only assist me in paying my bills on time. Sorry for you Telkom but you should train your call centre staff on not only being able to assist clients as a one-stop shop but also in customer service.