Impossible to release fibre line

I am trying to have my fibre line released so that my new ISP is able to move forward with connecting me. I have spent the whole day on the phone, being directed to every department, speaking to over 15 different consultants, and still have no way forward. I have been battling with Telkom for 2 weeks now, my order was lost on the system, no show for fibre, and now I'm not even able to have my fibre line released. This is directly affecting my work in IT.

Please get this sorted as the website doesn't work, I'm not able to log in, the app doesn't work, also not able to log in, and no one knows which department is supposed to assist me.