Impossible to reach the correct department

My current LTE contract comes to an end soon and I app**** for a new contract online. <br> I got an email afterwards saying my application was successful and received a ticket number saying someone will give me a call within office hours. <br> <br> It is now 2 weeks and I have not received any calls, so I decided to call the them which was such a waste of time.<br> I spent almost an hour trying to get hold of the correct department, using three different call center numbers, but just ended up at the same place every time, and the last consultant told me they are aware that all the calls are directed to one center, does not matter what options you select in the voice menu's.<br> <br> So it is impossible to reach the correct department for some feedback and it does not seem like they will be calling me or want my business, which is so disappointing after being with them for almost two years.