Impossible to reach, pathetic service

These guys cut your line when they feel like it but they are NEVER reachable to discuss the mistakes on their accounts. I phoned in today again, wasted 2 hours again trying to get hold of someone after dialing 10210 to query an account. Yesterday tried for 2 hours as well and after not getting hold of someone and just having them drop my calls after 20mins of holding on, decided to go in to the store (Tygervalley). There I queued for an hour after which they told me that they cannot help and have to also phone 10210. watch this call https://youtu.be/DczWF9-LGkU