Impossible to reach Customer Care agents.

<p>I have been trying to reach Telkom's so-called Customer Care desks for weeks now with absolutely no success. I need to cancel my existing ADSL service as I recently took out a different Telkom Broadband Mobile contract and therefore no longer need the ADSL. I have called their Customer Care numbers 10213 and 081180, but have given up multiple times after waiting for more than 30 minutes each time and having to listen to some ear-splitting, computer-generated, so-called music. I have also tried reaching out to one of their agents online on their Chat service, but again, absolutely no response. This is ridiculous ans pointless! How do I cancel a service and stop payment for a servic e I no longer need nor use? Where is the so-called improved customer service that Telkom is bragging about?</p>