Impossible to reach a consultant for ANYTHING.

I am extremely disappointed with Telkom’s after-sales service. I have been trying for weeks to cancel a product, and the process has been nothing short of a nightmare. It is nearly impossible to reach a human being — every attempt is met with endless automated responses and robotic systems that do absolutely nothing to resolve real issues.

Today alone, I spent over an hour on the phone trying to speak to someone regarding a service I am actively paying for, with no success. The fact that Telkom believes robots can fully replace human interaction is beyond frustrating. You simply cannot replace humans with machines when it comes to customer service — especially for paying customers who deserve real support.

This level of neglect is unacceptable. I expected far better from a major service provider. Avoid Telkom if you value proper customer service.