Impossible to Port ADSL services to alternate service Provider

<p>I want to change my ADSL service provider but the current process in place makes this impossible. I filled in the form and sent it, along with a copy of my ID, to the cancellation email address. They say this can take up to 21days which is ludicrous.</p> <p>In this case Telkom tried to contact me about a week later. I was unable to take the call and did not recognise the number. On listening to the voice message I was informed that they had phoned to do a verification and that because I missed the phone call I had to restart the process by resubmittting the form. This is absolutely ridiculous. There is no alternative to verify my details and if I continue to miss the call I will have to keep resubmitting.</p> <p>This is a clear strategy to ensure that it is impossible to change service providers and lock you in as long as they don't actually action what you are requesting. This is not only poor service, but in my opinion anti-competitive.</p> <p> </p>