Impossible to order fibre through telkom

I have done the pre-order for the 12 Month contract for Fibre when they were installing in my area. Not once have I had any contact from Telkoms side. Vumatel came to install the fibre point on last week friday and gave me vt no. I asked what about modem etc. He said my ISP will deliver it by monday. I called telkom about 4 times to try give them vt number and was not successfull. They had issues then refer you to chat to someone on the website which I did and all you can chat to is billing even though you select the product inquiry option. I finally got someone to take the VT number on saturday. Till today I have no response from telkom about when modem will be delivered and they won't give me option to collect from store. People cannot just take off work everytime to meet people for deliveries and installs. When I call the call centre they can't even view your order and on-line chat is useless. pasted below. Welcome to the Telkom Chat service. One of our friendly agents will assist you shortly.

Please hold for the next available Agent.

9:00:25 AM You: Good day, I did a pre-order for the 12 Month 20 Meg line through you guys to cover installation and modem. Vumatel installed the fibre line last week friday and I have still not received anything from telkom with regards to deliver of Modem etc?

You are currently being assisted by Zinhle Zwane

9:01:09 AMZinhle: Thank you for contacting Telkom residential billing chat , you are chatting to Zinhle, how may I assist you?

9:01:52 AM You: Hi Zintle, I seleceted product inquiry

9:02:01 AM You: So why am I chatting to billing?

9:02:22 AM You: I'm wanting to follow up on a order

9:04:19 AMZinhle: Thanks for enquiry Sean but you will have to contact 10213

9:05:31 AM You: I've been holding for 23 Minutes for them and am Still holding

9:06:27 AMZinhle: Alternatively you will have to go into a Telkom store

What do I do telkom just to get my stuff and line active?