Impossible to move Telkom land line

I app**** to move my land line to my new residence three weeks ago and I was told I will receive a sms with an appointment time and date. Three weeks have passed and no appointments have been made. I tried phoning telkom and no one can help me! I keep getting the same answer that someone will contact me. I cannot understand why it takes so long to get a damn appointment! When I query this with telkom staff they keep telling me that they cannot check what the progress is with the installation team. Why Not?! it is the same company! I will not be paying any bills until this is sorted out and I will not pay for a full month if I cannot use the service! At this point I'm going to cancel my subscription and take my business elsewhere!