Impossible to move our line without aneurysms

Moving line was promised to be free and to occur on time. No follow up and so line installation happened 22 days late. The technician was sent the wrong information. After finally reconnecting our line, we were assured by technician and call centre consultants that we would be refunded for time spent unconnected. Then we received our bill. Not only were we charged for the entire month, a service fee was added that doubled our bill. This fee was for installing a new line, which DID NOT happen as a line was already available at the new house. Further more, the promise made by Telkom (which appeared on every bill and their website) was that the move would be free. When we queried this over the phone (there is no Telkom shop in our town) we were told we did not understand what was being said. After finally making the problem clear we were left without a solution and told to wait for a call back within 7 days. This is the same treatment we got when we app**** to move and which led to the problems in the first place. Telkom has been unhelpful and inept in their treatment of us as customers and their ability to provide a service. This is clearly what happens when a company has a monopoly.