dJ
darren J

1 reviews | Active since Aug 2015

31 Aug 2015, 18:59

IMPOSSIBLE TO GET THROUGH TO CALL CENTRE TO CANCEL

I tried giving my 30 days notice of cancellation today by calling 10210 and selecting the relevant options.<br> <br> After holding for 30 minutes I started to think that my call had somehow found its way into a void never to be answered. I dialed from my cell phone and had 2 calls running simultaneously. After 40 minutes I tried to select the option to add new services. That call was answered within 30SECONDS of making my selection!!! All the consultant could do was put me back in the queue for cancellations.<br> <br> I called again for a new service and was instantly connected.This time the consultant cut me off and just transferred the call back to the infinitely long cancellations dept.<br> <br> I then did a Windeed search for the directors of Telkom so I could search for their contact details. No luck getting hold of the CEO Mr Sipho Maseko so I tried the Chairman, Mr Jabulane Mabuza JUST to see how difficult it would be to speak to the heads of the company. He was not available so I sent an sms with my plea for help asking for any other contact details. The only response was to ask who I was.<br> <br> Listening to the same loop with bad music will make one resort to desperate actions.<br> <br> PLS CANCEL MY LINE!!!!

0
Replies (1)
Telkom
Telkom's reply31 Aug 2015, 19:21
Official
Hello darrenjanneman,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM140916.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media