Impossible to get Telkom contract cancelled.

I have been struggling to get my contract with Telkom cancelled. The contract ended at the start of December last year.

I had the number suspended more than a year ago as my phone was ****** with the sim card. I continued with the payments even though I was not using the sim card.

When the contract ended I tried to cancel it but have been sent from pillar to post the get it cancelled. I am at my wits end. My accounts gets debited every month.

The call centre tells me to cancel online, but due to the suspension I can't.

Today alone, I spoke with Karen at the call centre. Who gave me a number(187) to unsuspend my line, but this number does not exist. Then I spoke to Mphumelelo, who said that there is no number to call and she also couldn't transfer me to her supervisor because they are working from home. Jamaica at the Cape Gate express store tell me that they can only call the technical department once they have my fingerprints and ID. I don't recall giving my fingerprints when I took out the contract. It is really strange to me how you can take out a contract online, you can have the line suspended online but you can't get it unsuspended or cancelled unless they have you finger prints.

I really hope that I get a response from this.

My email address is ***