1 reviews | Active since May 2016

07 May 2016, 16:11

Impossible to get service from Telkom

<p>After 4&nbsp;visits to Telkom in Seapoint and countless calls, and Telkom lying to me on face level about installation dates, I finally got a technician to activate my line.</p> <p>I got a telephone number assigned to my line and my internet worked for about a day before suddenly becoming inactive.</p> <p>I phoned a technician who told me that they can not see my router on their side, but could give no further advice or assistance, other than "check your router".</p> <p>I got a new router. Same problem.</p> <p>Phoned Telkom and I got told again that they can not see my router. They also told me that my telephone number, which was given to me 3 days earlier, belongs to a mr. D. Raymond.</p> <p>The Telkom employee then also told me that she would love to log a fault, but she can not, since my phone number belongs to someone else.&nbsp;</p> <p>And that's the tragic end of the story. My phone number belongs to someone else and there is no solution.</p> <p>I do hope someone at Telkom can fix this in the next two or three years, which is how long I expect it will take to get service.</p> <p>Tip for any new Telkom clients: If a technician does come out and tell you they will come back later to finish the job, or that they will call you back, they are lying - you will not see them! You have to first go back to a branch 4 times and then, 2 months later, a technician will be dispatched again.</p> <p>Then your number will be assigned to some else or some other error will show up and you will have to go back for another 4 visits to your local Telkom branch and spend another R120 on calls before, eventually, you get service.</p> <p>I'll take department of home affairs over Telkom any day..</p>

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Replies (1)
Telkom
Telkom's reply07 May 2016, 16:28
Official

Good day max-hartzenberg

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team