Impossible to get service cancelled

<p>This is now the thrid time I complain on this site about the distress I have to gothrough in order to get my landline service canceelled. Everytinme the response is the same - an apology accomanied by a reference number and that is where it ends....no action! I have submitted my request to cancel my landline on 4 December 2016 and yet I am still being billed 3months later. Could someone please tell me what else must I do to get rid of you guys????? This is clearly un anfair business practice that force customers to keep on paying for a service that they do not require. Where does a simple request like this ends - ICASA or the consumer court?</p>