Impossible to get service

<p>I started with this process in the begining of June 2016, as on 24 July 2016, the matter is still not resolved. My contract that is unlimited lite + galaxy s5 white needs to be migrated to a sim only deal on unlimited lite as I have paid for my device for 24 months now, but you still charge me for the device, this the migration needs to be done. I have been to the store more than 5 times, phoned the call centre more than 10 times on this matter, cases are being logged, but is then closed withouth migration being done. What do I need to do to do the migration? I have done my part, but Telkom is not coming to the party? There is no way I am going to the store again as they are extremely arrogant and showed that they can't assist me.</p> <p>Please do the migration for me and provide update as soon as possible on this matter.</p>