Impossible to get ownership of account changed

I'm using this as a last resort to get the attention of someone at Telkom who can escalate my issue, since all other avenues seem useless. Hopefully by the end of this, we can turn this into a compliment for good service :)<br> <br> The VERY short version is this:<br> <br> For over 2 months I have been trying to change ownership of an ADSL line from my name into someone else's.<br> <br> Your Shelly Beach branch said they are not equipped to process a change of ownership (seriously?! Can't scan my documents and email them to the right person?), and that I must drive 100 kms to Toti.<br> 10210 can't do it over the phone. <br> I have scanned and emailed my documents to 2 different addresses, and neither of them even rep****.<br> <br> Please would someone reply with the name, email address and direct number to someone who will deal with my request immediately and promptly, without dragging their heels or ignoring me or passing the buck and saying \Hey