Impossible to get internet (69BRK060415)

Telkom ***.<br> On the 7th of Feb lightning took out a line close to my house. Since then I have struggled without internet. I logged several calls with Telkom and all of them was \resolved"without being resolved. I eventually decided to cancel all services with Telkom and order internet through Web Africa. It took a couple of weeks before Telkom eventually installed a new line and I was able to get dial tone. I then proceeded to request new DSL through web africa. They put in an order with Telkom and it's just not happening. My line doesn't want synchronise. Web Africa then logged a fault with above reference (69BRK060415). I have been trying to get internet back up since the 7th of February and I'm starting to give up hope. It seems impossible. I've tried so many times to reach Telkom support. Web Africa has been doing a great job and delivering proper and prompt service"