SB
Sarah B

1 reviews | Active since May 2010

23 Apr 2015, 11:28

Impossible to get hold of

Telkom,<br> <br> I can understand any company experiencing high call volumes or what was it when I called the last time \our technicians are tending to the problem please be patient"but this unfortunately is not occurrence that has happened for a single day. It has happened everyday for the last week!!!! I must also mention that I have tried to contact you in previous weeks but not as consistently as I have this week as I need to query address and as I mentioned before I can understand you having difficulties but there is no excuse for this consistently bad service. I am unable to reach you by phone and I am unable to log my query on the internet - when I register I need to enter a one time which you are supposed to e-mail. If you fail to e-mail it I cannot proceed. My patients has run out as has my understanding for the problems you are experiencing"

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Replies (1)
Telkom
Telkom's reply23 Apr 2015, 13:04
Official
Hello SarahBowes,

Thank you for making contact with us.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.

Please be advised that we are currently looking into your issue and we will revert back to you with feedback.

Your ***

We apologise for any inconvenience caused.

Regards,
Launa Molapo
Telkom Social Media Team
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