IMPOSSIBLE TO GET HOLD OF

On 16 January 2015 I called the Telkom Call Centre (10210) and logged a fault, to reconnect my telephone line that was cut, due to a falling branch from my neighbours yard. I was told by the consultant that some one would come out or contact me within 2 days. I also received a sms to confirm this. It is now almost 2 weeks and NOBODY has come out or even contacted me, and we continue to have no telephone line at home.<br> Since Monday, 26th Jan, both my wife and I have spend more than 5 hours, holding on, trying to get through to a consultant on the Telkom Line (10210). I would like to point out the following