Impossible to get answers

At the beginning of December 2015 I went into the Telkom direct store in Greenstone Mall, Johannesburg to cancel an existing mobile WiFi contract which I had, and to replace it with an ADSL line, as there is no network coverage in the area in which I reside.<br> <br> The new contract was taken out, and the line was installed a couple of days later. However, I noticed that I was still being charged for the mobile WiFi contract for December 2015 and for January 2016. In both instances I had to call the bank and have the debit reversed.<br> <br> Yesterday I went back to Greenstone, only to be told that the WiFi contract was never cancelled. I had to fill in another application form, and send the request through myself today via e-mail as the fax machine wasn't working in the store yesterday.<br> <br> With regards to the new line, I have received a double bill for January 2016 as it states that \payment details were not available\". How is this even possible when I had completed my banking details on the new application for the ADSL line.<br> <br> Trying to get through to the Telkom call centre is like throwing a stone into a black hole...NO ONE ANSWERS. How long do they expect customers to hold on? "